Javier Rivero
Head of CX Operations | AI Community Lead
I've helped teams at Stripe, Uber, and Philip Morris deliver exceptional customer experiences by optimizing operations and scaling top-performing teams.
Beyond my day-to-day I serve as an official Cursor ↗ and v0 ↗ Ambassador for México, leading AI adoption among non-technical audience. I like sharing insights from my leadership journey as a FastCo writer ↗ and TEDx speaker ↗. Currently teaching Agile Leadership at Collective Academy ↗, empowering future leaders with practical methodologies.
Experience
Stripe ↗
Currently building the best customer experience for Stripe's global operations.
Uber ↗
Led the design and development of customer experience solutions across Latin America, optimizing support processes and enhancing service quality.
Philip Morris International ↗
Led the manufacturing operations while improving quality, streamlining logistics flows, and reducing production related costs.
Projects
AI Builders MX ↗
AI Builders is Mexico's first AI community of builders who transform ideas into real digital products using AI as their superpower.
Moodshelf ↗
Moodshelf is an AI-powered book discovery platform that connects you with your next perfect read by understanding both your reading history and your current emotional state.
Leadership Stoa ↗
A modern invite-only community for leaders, offering modern tools and frameworks from tech-industry experts.
Writing
Get in touch
I always love to hear about new ideas and projects. If you're looking for a consultant, AI support, or have any cool ideas to share, send me an email or follow me on X.